2018 Pinnacle Customer Experience Award
Balfour Senior Living is proud to announce that two of its communities were recognized as leaders in customer experience for post-acute health care.
Balfour Cherrywood Village
This is a Memory Care community that was recognized for excellence in the following categories:
- Activities
- Dignity and Respect
- Overall Satisfaction
- Quality of Food
- Safety and Security
- Variety of Food/Menu Choices
Balfour Louisville
This community is an Assisted Living and Skilled Nursing community that was recognized for excellence in the following categories:
- Cleanliness
- Communication from Facility
- Dignity and Respect
- Individual Needs
- Laundry Service
- Nursing Care
- Overall Customer Experience
- Overall Satisfaction
- Quality of Food
- Recommend to Others
- Response to Problems
- Safety and Security
For more information about Pinnacle Quality Insight Customer Experience Awards, visit: https://pinnacleqi.com/awards/about